Customer ServiceAsked May 27, 2020 by Sally J.
Please guide me to section on website that will show the status of a pending order which I made some time ago. I did receive an email confirmation of order but would like to find status within website if possible.
Many thanks!
Answered by Elizabeth Germain
Hi, I have not received any of the items I ordered on April30th. I understand things take longer but the Fedex number no longer seems to be good. I also have not received the magazine. Any help would be appreciated,Elizabeth G
Read MoreAsked May 18, 2020 by Shary E.
I missed the beginning of a segment where they were making a soup with mushrooms, cherry tomatoes, and fresh shrimp and I cannot seem to find it as I do not know the name of the recipe or the segment it was filmed in!!! Is there a way to search for a recipe by its ingredients and if not, could this be a future goal for your site?? I do not always like the recipes on Epicurious but I love that I can put in ingredients I want to use and it will generate recipes that might be made with what I have on hand...
Answered by Lynn Clark
Hi Shary - you can definitely search by ingredient in our search field. For example, if I search for "shrimp" every recipe that calls for shrimp appears in my search. Unfortunately, I cross-checked the results on the website with our internal database and I can't find a recipe for a dish with shrimp, cherry tomatoes, and mushrooms. We do have this recipe for Fregola with Shrimp and Tomatoes and Spiced Shrimp and Tomatoes with Fresh Mint. These both have tomatoes and shrimp, but not mushrooms. Sorry I can't find what you're looking for. Best, Lynn C.
Read MoreAsked Apr 19, 2020 by Clifford V.
Question:
I know you can watch the TV episodes via the web or on Amazon if you buy them for 1.99. Ever thought of a Roku app where we can enter our name and password and have access via Roku? then It would be much easier to share them with people that come over, to illustrate the greatness of Milk Street.
Thanks
Cliff
Answered by Lynn Clark
Hi Cliff - Thanks for the suggestion! I will pass this along to the appropriate department. Best, Lynn C.
Read MoreAsked Apr 17, 2020 by Anthony Z.
In the Frequently Asked Questions for the Cooking School, it says "How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like—across any and all devices you own."
Is this still true if we enrolled in the course as part of the COVID-19 free promotion? Or if we enrolled for free, will our access be going away on May 1st? I just need to know if I need to make sure I finish the course by then or if I can continue at a more leisurely pace. Thank you!
Answered by April Dodd
Anthony - thanks for checking in. First of all, we've decided to extend the free access to the online classes until at least the end of May, since it looks like most of us will still be spending lots of time at home until then. Once enrolled in a class, whether it was free or paid, you have access forever. So take your time! - April D.
Read MoreAsked Mar 25, 2020 by Carol K.
I have paid for several courses and I cannot get access to them. It says invalid email or password. I tried changing the password but it continues to say the same thing.
Answered by April Dodd
I'm sorry for the frustration. I will connect you with our Director of Education, who will help you with your login question. Stay tuned!
April
Read MoreAsked Mar 02, 2020 by Jenny O.
The information on becoming a Charter Insider member mentioned "Free access to select online cooking classes". Which classes are these referring to and how do I access them? The online cooking class doesn't list these.
Answered by Rosie Gill
Hi Jenny and Carrie -
Thanks for being Insiders. The two classes included in your membership are Advanced Techniques: Vegetables and The Spice Kitchen. When you are logged in as an Insider you can register for those classes for free by clicking on the links in your Insider account page. You'll be asked to set up a profile and password for our online cooking school, hosted by Teachable. Make sure to remember this in case you want to purchase any of our other classes in the future. You can always contact onlinecookingschool@177milkstreet.com with questions about all things cooking school!
Thanks!
Rosemary Gill, Director of Education
Read MoreAsked Feb 18, 2020 by Carrie G.
Sorry to post this here, but I've tried reaching out via customer service and Twitter, with no reply. The video for the February Q&A is not working. All other videos work just fine, so I'm thinking someone embedded code that prevents everyone but your Vimeo admin from viewing it. https://www.177milkstreet.com/live-qa/christopher-kimball-lynn-clark-feb-2020
Answered by Lynn Clark
Hi Carrie - I just checked in with our digital team and they say the February Q&A should be up and running now. If you are still having issues, please let us know! Thanks, Lynn C.
Read MoreAsked Oct 30, 2019 by Richard S.
How do I place my favorites in folders for ease of retrieval
Answered by Lynn Clark
Hi Richard - We do not have that option as of yet, but we appreciate your suggestions and will take them into consideration as we make further improvements to the website. Thanks for being an Insider! Best, Lynn C.
Read More 
