A community kitchen for bold flavors and big questions.
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Asked Nov 16, 2020 by Cheryl M.
I am interested to know how the lid is supposed to fit, please. I just received mine and the lid is quite loose. Thanks so much.
Answered by Lynn Clark
Hi Cheryl - I checked in with our team in the store and they say it is meant to be a bit loose. It doesn't vacuum-seal or seal up very tightly. Hope that helps! Best, Lynn C.
Read MoreAsked Nov 01, 2020 by Liz S.
I have store credit for ordering a cookbook, but when I tried to order something else, no credit appeared. How do I go about using the credit?
Answered by Evan Petto
Hi Liz! Thanks for your question. Your store credit should have been sent to you as a one-time use code via email. If you did not receive that email or have filed it away, please send me an email at epetto@177milkstreet.com with the following information: Your name, email address you used to order the cookbook, title of cookbook purchased, and date of purchase (if you remember). We can use this information to track down your code so you can get shopping! Best, Evan, Digital Content Director
Read MoreAsked Oct 14, 2020 by Nicole R.
Hello, I've been receiving Milk Street magazine since the first issue. I would like to recommend that you list on the website which issue each recipe can be found in. I often log onto the website to find a recipe I remember wanting to try, but would also like to be able to go back to the magazine to see the recipe in print. Thank you! -Nicole Reid, Racine, WI
Answered by Lynn Clark
Hi Nicole - Thanks for this great suggestion! We are constantly reviewing our product to make an even more user-friendly platform for our readers, so I will pass along your suggestion to our editorial and digital teams in hopes that we can implement this in the near future. Best, Lynn C.
Read MoreAsked Oct 13, 2020 by Susan T.
My order arrived today, though the website didn't update as of this morning. I guess this is a question of the website not reflecting what's happening on the fulfillment side. \>My order, number 125398, was placed on 10/4. My credit card was charged that day but the order remains unfulfilled. My query to support \> has not been answered, either. Can someone please check on this?
Answered by Lynn Clark
Hi Jacquelyn - For the fastest service, questions about Milk Street Store items should be sent to the email address store@177milkstreet.com. I'm sure they would be happy to help with your tahini! Best, Lynn C.
Read MoreAsked Oct 01, 2020 by Kimberly L.
I've looked every where in my email inbox and don't see the recording and recipe packet from this past Tuesday 9/29 class. It was a great class! Can you please resend?
Answered by April Dodd
Kimberly - I have sent you the recording and recipe packet for Tuesday's class. Enjoy! - April D.
Read MoreAsked Sep 30, 2020 by Alla G.
Does anybody else have problems accessing store web page?
Answered by Evan Petto
Hi Alla, Can you describe the issues that you are experiencing? We recently upgraded our store experience but have not changed the URL or any ways of access. Let me know if this link works for you. Happy to assist further if that does not resolve the problem. Thank you! Evan, Digital Content Director
Read MoreAsked Sep 23, 2020 by Tucker K.
I am a recent upgrade-to-Insider subscriber. I love Milk Street's content but I'm a bit perplexed by some of the site's organization. Not sure if I'm simply still unfamiliar with the site. In terms of navigability, I have 2 main questions: 1. Is there a way to "search" recipes/ingredients exclusively within "recipes" or even specific recipe categories (e.g. Fast and Slow, Cookish, etc.)? 2. I'm also wondering if there are plans to increase the number of items (e.g. recipes) displayed on a given page, as it becomes tedious to click through 7+ pages! Thank you!
Answered by Evan Petto
Hi Tucker! Thanks for your question—we're so happy you're enjoying our content! Currently, there are no ways to filter your search results exclusively within recipes besides our main "mains" "sides" "desserts" etc filters. We are however currently in internal review of our search platform and how to make it more user-friendly—this feedback is key to identifying ways we can better our user experience. Look for more updates in the coming weeks! With our growing archive of recipes, we are also aware of the increased number of pages users have to look back at recipes we have published in the past. This feedback has been passed onto developers in the past and will see some improvements as we continue to upgrade our web experience. I hope these answers help and we appreciate you taking your time to reaching out to us. Keep enjoying Milk Street! Best, Evan Digital Content Director
Read MoreAsked Sep 20, 2020 by Michael T.
Closed captions would be a great addition to your videos, both for recipes and the cooking school for those of us who are severely hearing impaired. Automatic closed captions, as available on most UTube videos would surely work. How can that be implemented?
Answered by Lynn Clark
Hi Michael - We definitely understand how critical closed-captioning is for our subscribers and viewers who are hearing-impaired and appreciate you taking the time to write in. I passed along your concerns to our video and education teams and this is already something that they are working on implementing for both videos and our pre-recorded cooking classes. We are hopeful that we can implement these changes as soon as possible. Currently, our live Zoom cooking classes do offer closed captioning. Best, Lynn C.
Read MoreAsked Jun 28, 2020 by Clifford V.
Hello, # I did not receive the May/June issue. I went to your website and it says this: What should I do if one of my issues was never delivered? "Visit Your Subscription and click Report Damaged or Missing Issue. We will try to resolve the problem as quickly as possible." The only problem with that is when you click on the "Your Subscription" link, the words "Report Damaged or Missing Issue" DO NOT appear on the page- thus there is no link for it! (crappy web design!!). Is there an email or link I can address my concern? Thanks Cliff
Answered by Evan Petto
Hi Clifford, I'm sorry to hear about your issue! I have spoken with our fulfillment team who will be sending out a replacement issue to you as soon as possible. For future reference, here is an alternate way to access that request form: Visit service.milkstreetmagazine.com and log in with a combination of your account number, ZIP code, and email address. Click on "Report Damaged or Missing Issue", which is highlighted below as to where it should appear on the left sidebar. Select the issue that you are reporting to be missing or damaged and click "Report". Your request will be completed and a new issue will be sent out ASAP. Hope this helps. Best, Evan, Digital Content Director https://www.177milkstreet.com/assets/site/Screen-Shot-2020-06-29-at-3.50.44-PM.png
Read MoreAsked Jun 12, 2020 by Fred A.
for the last couple of weeks when I select a recipe; it doesn't show or allow me to see the step by step, then when I go to print the recipe - it won't print when I click on the print button, I have to right click then select print. I have contacted the geek squad from Best Buy and they could resolve the issue. I've also re-booted my computer and printed (wire-less printer) several times. The site worked flawlessly for the first few months. What can be done to resolve these issues? Regards, Fred Abrahamson acct # 7399942
Answered by Evan Petto
Hi Fred! Thank you for your question and I'm sorry to hear that you are having difficulty printing our recipes and accessing the step-by-step feature. We have seen this issue before and ask that your clear your browser cache before attempting to use these features again as that has been the solution for other members who have experienced this issue. If this does not work for you, please feel free to send me an email at epetto@177milkstreet.com so we can review and troubleshoot further. Best, Evan, Digital Content Director
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