Customer ServiceAsked Mar 25, 2023 by Wendy L.
I just joined to get a recipe I saw on Milk Street in the past week or so. It is the Shrimp with Asparagus recipe. Why aren't the Episodes and their Recipes up to date. Today is March 24 and the most recent shown are from March 4!
Answered by Elizabeth Mindreau
Hello Wendy,
Thank you for joining Milk Street! We appreciate your patience as there is a lag time for the episodes to be loaded. We probably can send you the recipe. Can you please provide a little more detail as to the recipe you are looking for?
Best,
The Milk Street Team
Read MoreAsked Mar 05, 2023 by Heidi H.
I have three really great cook books but not a skillet I ordered at the same time. What happened to that part of my order?
Answered by Elizabeth Mindreau
Hi Heidi,
You can contact store@177milkstreet.com and they will be able to help you locate your skillet.
Best,
The Milk Street Team
Read MoreAsked Jan 05, 2023 by Hisao O.
where's my order
Answered by Tonya Johnson
Please reach out directly to store@177milkstreet.com and they will be happy to assist you!
Best,
Milk Street
Read MoreAsked Dec 30, 2022 by Hisao O.
I have 3 items in my cart totally $157.00 why is there $17 in shipping?
Also I have a year subscription, I though i get free shipping fore bing a member
Answered by Tonya Johnson
Hi Hisao,
Thank you for reaching out! Please contact the store directly at store@177milkstreet.com and they will be happy to assist you.
Best,
Milk Street
Read MoreAsked Dec 16, 2022 by Amanda S.
Having a hard time finding recipes with the search function- when I search for "miso," for instance, I only get 9 results, and when I search for "leek," I only get two! I know there are lots of miso recipes and leek recipes, and I've never had this problem before! Is it me? Have I forgotten how to spell or something?
Answered by Elizabeth Mindreau
Hello Constance,
We are sorry for your frustration with our recipe search function. Our website developers are actively working on improving the site’s search features and adding more search capabilities. We appreciate your patience.
Best,
The Milk Street Team
Read MoreAsked Oct 17, 2022 by Carol K.
I absolutely love Milk Street. Do I have to buy a Roku streaming device to watch the two new shows you are airing? Please understand that technologically I am not savvy.
Thank you,
Carol Kent
Answered by April Dodd
Good question, Carol. You do not necessarily have to have a physical Roku device in order to enjoy Milk Street's two new shows on Roku. You can stream them from a computer via Roku's website (www.roku.com) and cast or manually connect your computer to a larger screen if you'd like. I hope that helps!
Read MoreAsked Sep 20, 2022 by kate F.
How do I return the cookbooks I purchased - I did not receive a shipping label.
Answered by April Dodd
Hi Kate - Sorry about the inconvenience. Please send an email to store@177milkstreet.com to get support with your return.
-The Milk Street Team
Read MoreAsked Sep 16, 2022 by Susan J.
What's the story. Now there are ads interrupting the text of the recipes? And the space filled by the ads becomes a blank space on the print page? I pay for this magazine - it's disruptive to have ads show up in the middle of a recipe.
Answered by April Dodd
Hi Justin - we raised these comments with our web developers and I'm happy to share that the printing formatting issue is resolved. If you use the print function on the left-hand side of the screen, ads should no longer interfere with the formatting of the recipes.
Read MoreAsked Aug 19, 2022 by Peter G.
1) Am I an active member?
2) If so, why can't I access recipes, especially those from years past (e.g., Orange-Clove Creme Fraiche Ice Cream from 2017)?
Answered by Lynn Clark
Hi Peter - I don't have access to subscription information, but you can check your current status by logging into the website and clicking "Account" in the upper right hand corner. This should show your current subscription level. If you can't find it or it's not clear, you can contact the subscription department via email at mlkcustserv@cdsfulfillment.com or telephone at 866-400-0537. If you are having trouble locating the recipe for the Orange Clove Crème Fraîche Ice Cream you can find it by following this link - https://www.177milkstreet.com/recipes/orange-clove-crème-fraîche-ice-cream. Best, Lynn C.
Read MoreAsked Aug 12, 2022 by Alice A.
I was told to post here so that is what I am doing. Please cancel my subscription.
Answered by Lynn Clark
Hi Alice -
This Q&A Board is meant for cooking questions so I'm not sure why you were referred here. You can manage your subscription by following these instructions, which can be found on our "Contact Us" page. If you have further questions please call customer service at 866-400-0537.
Log into our customer service portal to view your subscription status, update your information, make a payment, change your auto-renewal status, or cancel your membership.
You can also manage your digital, print + digital, or Insider membership by logging into your account, located on the top right corner of the screen for both desktop and mobile users. Once you are logged in, click on your Account. Go to the YOUR SUBSCRIPTION tab where you will find links to manage the most common requests.
Best,
The Milk Street Team
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