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Customer Service

Why Insider Members Are Being Charged for Livestream Classes

Asked Sep 11, 2023 by Heath D.

Hello, I have tried to sign up for a livestream class multiple times only to find that when I click on the link to register for a class I am only shown a page to pay. I have made certain to join from the mill street homepage, after logging in and my only choice is to pay. I am starting to feel the insider membership (founding member) has lost it’s benefit. It should not be this hard.

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COMMENTS

  • Mel B.

    January 7, 2025

    I have contacted your customer service with that very same question and I’ve never received a response. Please include me into your inquiry. Thank you.

    • April Dodd

      April DoddMilk Street Staff

      January 8, 2025

      Hi Mel - April here from the Cooking School. As Lynn noted above, the best place to find us is cookingschool@177milkstreet.com ; we respond to every inquiry we get!

      Our livestream classes are still included with Insider Membership at no additional cost. If the cost of livestream classes doesn't automatically drop to $0 for you when you click on a Class on our calendar page (https://www.177milkstreet.com/school/classes/online-classes), try logging out of your Insider account, clearing your cache / cookies and restarting your browser. Then, log back into your account (via ) and navigate to our livestream event page to give it another try.

      -April

Why Insider Members Are Being Charged for Livestream Classes | Milk Street Q&A