I updated to Insider a couple of months ago. However the store still wants to charge shipping. After hearing from Milkstreet, I changed my password, cleared my browser and used a different computer. None of these corrected the problem. I have no clue how to resolve this.
Has anyone else had this problem? Could you fix it?
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COMMENTS
Penny M.
December 20, 2020
I have ether exact same problem and have done all you mentioned to no avail. What else can be done?
April DoddMilk Street Staff
December 20, 2020
Penny - have you gotten in touch with the store team at the address given above? Please send a message to store@177milkstret.com for personal attention to your problem. - April D.
Catherine R.
December 5, 2022
I have the same problem. When I try to ship to a gift recipient in the US it no longer recognizes me as an insider and charges me shipping. If I ship to myself, the 0 shipping shows. When I wrote to store@milkstreet.com I received a message that I will have to wait a couple days for a response, and if so, I'll be too late for Christmas shipping.
Joseph S.
July 30, 2023
2nd time I have ordered an item being an Insider and yet you are charging me for shipping. I am logged into my account currently. This seems to be a sitewide issue. I got reimbursed last time but shouldn't have to continually go through this.
Lynn ClarkMilk Street Staff
July 31, 2023
Hi Joseph -
Since this board is for cooking questions only, the store and customer service teams don’t monitor it. They can be reached at store@177milkstreet.com or info@177milkstreet.com.
Best,
The Milk Street Cooking Team
